Returns

If you wish to return an article, or if you have decided not to keep it, please return the items to us within 14 calendar days, in their original packaging with the label. If appropriate, we will exchange the item or items or refund the cost price. All goods must be returned in new and unused condition, together with a copy of your original delivery note. Returns are at your own expense. We do not offer free returns.

Please note that returns will need to be sent to the following address:

FJ Styling

Calle Niza 1

03730 Javea/Alicante

Spain

You can always contact us for any return question at info@fjstyling.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Be sure to include photos of both the package and the products, along with a description of the damage.

Please note that orders shipped on pallets must be returned with the original pallet.

We do not accept returns based on slight differences in color, material or design. We only work with handmade products made from natural materials, and slight imperfections or differences are considered part of the appeal of our collection.

EXCEPTIONS / NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items or gift cards.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@fjstyling.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.